Return and Refund Policy — Beuty Dress

 

At Beuty Dress, some orders are fulfilled by third-party suppliers. Our suppliers handle the physical return process for eligible incorrect, damaged, or defective clothing items under their applicable return procedures.

1. Eligible Returns

Return requests may be considered if:

• You receive an item different from the one you ordered.

• Your item arrives damaged.

• Your item has a manufacturing defect.

Return requests must be reported within 7 calendar days of delivery. All requests are subject to applicable consumer protection laws and the supplier's confirmed return arrangements.

2. Supplier-Managed Returns

Beuty Dress does not directly receive or physically process returned products. If your return request is eligible, we will coordinate with the relevant supplier to confirm whether the return can be accepted and provide the appropriate return instructions.

Please do not send any product back until you receive return instructions and confirmation of the correct return address.

3. How to Request a Return

Contact Beuty Dress through the customer support email address or contact form published on our website within 7 calendar days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the incorrect, damaged, or defective item

• Photographs of the packaging, if relevant

We will review your request and, where appropriate, coordinate with the supplier regarding the next steps.

4. Return Shipping Costs

Return shipping arrangements and costs will be communicated after the supplier reviews the request. Where required by applicable law, Beuty Dress will ensure that the customer's legal rights regarding return shipping costs are respected.

5. Refunds and Replacements

Refunds and replacements are subject to review of the reported issue and the applicable supplier arrangements, without limiting any rights required by law.

If a refund is approved, we will communicate the next steps and, where applicable, arrange the refund through the original payment method. Refund processing times may vary depending on the payment provider.

If a replacement is available and appropriate, we will explain the available options.

6. Items Not Eligible Under This Policy

Returns for change of mind, personal preference, or an incorrectly selected size are not accepted under this policy unless required by applicable law or otherwise confirmed by the supplier.

Items damaged through customer misuse, washing, alteration, or normal wear may not qualify as defective.

7. Contact Us

For all return and refund requests, please contact Beuty Dress using the customer support details published on our website. Please include your order number in your message.

Beuty Dress will help coordinate eligible requests with the relevant supplier. Nothing in this policy excludes or restricts consumer rights that cannot legally be excluded or restricted.

Thank you for shopping with Beuty Dress.